I thought I would share in this week’s post some of the most popular questions asked by customers in my cake business and my answers to them. I have also uploaded them on my website to make it easy for the customers.
How much are your cakes
The cost of cakes varies according to complexity of design and number of servings. In order to accurately price your cake we will need to know the flavour, design and number of people you hope to feed.
Do you do character cakes
No. We do not do copyrighted character cakes. We can make the cakes such that the general background for the cake is made to match a character theme. You are welcome to use toys you already own or wish to present at the party as toppers. We cannot make the character toppers on some items due to copyright laws.
Can you price match/ why do your cake cost more than shop bought ones?
Unfortunately we cannot price match. We carefully source the highest quality ingredients and charge for the amount and skill applied to each individual order. We hand make all details on our cakes. Celebration cakes typically take 4 to 12 hours to design; wedding cakes take an average of 2 days, occasionally more.
Decorated cakes should not normally be stored in a refrigerator unless fresh cream has been used. If the cake is not to be displayed straight away, it should be stored in the box in a cool room, somewhere where it will not be moved or knocked.
How long will my cake keep fresh for?
We hand make all our cakes for scratch. Our cakes do not contain any preservatives so they are best eaten within 5 days of delivery and cupcakes are best eaten within 2 days
I have a picture of a cake I want, can you replicate it
We try and avoid replicating cakes wherever possible. We are happy to source inspiration and put our personal stamp on the design. We will of course work with you to make sure you are happy with our interpretation of the design. We do on occasion have customers who do really like the original design. In these instances we will try and contact the original designer for permission to replicate their design before we can go ahead
If you need to reschedule or cancel your tasting session, we ask that you contact us no later than 3 days in advance. We make your tasters in advance and this helps us avoid wastage.
Can I cancel my order?
Yes you can cancel up to 4 weeks before collection date. We can only refund deposit if order is cancelled no less than 4 weeks. Please refer to our terms and conditions for full cancellation policy
What happens if my cake is damaged in transit?
If your cake is damaged in our possession we will be responsible for it. Depending on degree of damage/ time available before event we may be able to make good of the damage. If we are unable to make good we will give a full refund of purchase price. We are not responsible for any damage to the cake after setup is complete. You are responsible for providing an appropriate and secure table and environment for the cake(s). If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves Wokingham Cakes’ possession.
Do you cater for people with allergies/ special dietary requirements?
Yes we do. Please be aware nuts, wheat and dairy products are all used in our kitchen, but every care is taken to keep them separate when making special diet cakes or standard cakes which are meant to be nut free. Please speak to us for any reassurance. A list of ingredients will be provided on collection of the order or on delivery
Can I use fresh flowers on my wedding cake?
Yes, you can. By doing so you acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants. Please check if your florist would like to arrange the flowers themselves. We are happy to so for you at no extra cost.
Are You a licenced business?
Yes we are. Wokingham Cakes is a registered business, a subsidiary of The Cake decorating Shop LTD. We are also registered with Wokingham Borough council environmental health authority and fully insured. Our kitchen has been inspected and holds a 5 star rating
Do you sell cake decorating supplies?
Yes, we do. We have an online shop, The Cake Decorating Shop Ltd. If you are local you can collect from our home by appointment
Have you got questions you’d like answered. Please comment below and I will do my best to answer them